Account Deletion

BALI FAMILY FINDS – ACCOUNT DELETION

Updated 8 September 2026

DELETE IN THE APP

1. Sign in to Bali Family Finds. 2. Open More, then Profile & security. 3. Scroll to Account access and choose Delete account. 4. Confirm Delete account. On the Before you go screen, feedback is optional. 5. Choose Delete permanently to complete the request.

If you cannot sign in, email team@balifamilyfinds.com from the address used for your account and ask for permanent account deletion. We may ask for reasonable information to verify that the account is yours. We will confirm when the request is completed or explain any information that must temporarily be retained.

WHAT HAPPENS

The deletion process removes your sign-in account, personal profile, private plans and cards, allergy information, device registrations, support conversations, account-linked community content and owned profile, chat and community images. It also requests removal of the linked push-notification profile.

Purchase, payment, eSIM, redemption and booking ledger records may be retained where needed for tax, accounting, audit, dispute, fraud, chargeback or legal purposes and detached from the deleted account where practicable. Financial records that form part of our Singapore tax records are kept for at least five years from the relevant Year of Assessment.

When you delete your account, some booking contact details may be retained temporarily to support an existing service. Depending on the booking type and status, these details are either removed during account deletion or scheduled for removal after a 90-day retention period. This period runs from the later of the recorded service date and the date your account deletion is processed. Where no service date is available, an available booking-record date is used instead. Scheduled removals are processed by our daily cleanup routine.

A record of the transaction or booking may remain where needed for accounting, disputes or legal obligations. See the Privacy Policy for full details.

Deleting the BFF account does not automatically cancel a service already supplied by an independent provider or erase records that Stripe, a telecommunications provider or another independent provider must retain under its own obligations.

CONTACT

Account deletion help: team@balifamilyfinds.com